It's important to make sure your family are happy and healthy. Our doctors and nurses will ensure your family is kept up to date with your essential health needs such as child and adult immunisations, regular health checks, inclusion in national recalls such as pap smear and bowel test screening.
We offer yearly health assessments for patients aged 45-49 years, 75 years and above and for those patients who identify as Aboriginal/Torres Strait Islander.
These assessments are a vital key in ensuring that we keep up to date with your medical needs and are a great medical prevention tool. These assessments are fully covered by Medicare with no out of pocket expenses.
Having a chronic disease such as Diabetes or Asthma or even COPD can be hard to manage at times. It is important to us that you inform us of your current health situation. This will allow our doctors and nurses to properly manage your condition. We can assist in finding you the appropriate health support if needed.
Our standard appointments are 15 mins. If you feel you need a longer appointment please let our reception staff know when booking. We are more than happy to accommodate.
We are happy to be able to provide onsite appointments out of regular business hours. Our doctors may be able to assist you at home if you are a regular patient or if you have a terminal illness. Please call us for assistance with this.
Our phone number is available to call 24 hours. If our clinic is closed you will be diverted to a home doctor locum service.
It is preferable that you make an appointment however we will endeavour to see you without one. Please note priority will be given to those with an appointment unless in a medical emergency.
Our clinic is happy to bulk bill patients who are the holder of a Centrelink Pension or Health Care Card and Children under the age of 16.
Our fees for all other patients are:
Monday - Friday 8am-6pm:
$17 gap plus Medicare rebate
All other times:
$27 gap plus Medicare rebate
Our Clinic uses the TYRO payment system which means paying your account in full is quick and easy. Your Medicare rebate will immediately be deposited into your bank account before you walk out our doors.
If you are referred to specialists, allied health or for diagnostic services we will endeavour to assist you with their billing fees.
Please note that No accounts will be issued for work injury, motor vehicle claims and pre-employment medicals. Full Payment is required on the day of your appointment.
Our Clinic prides itself on treating all people with respect. We respect all cultures from Aboriginal and/or Torres Strait Islander patients to newly arrived migrant residents and tourists. Please let us know if you have a vision or hearing impairment or if English is not your first language as we can help via translating service. We appreciate you letting us know if you will be bringing your own translator to your visit.
We really appreciate your feedback. From time to time we may ask you to complete a survey form or place a suggestion into the suggestion box. Your feedback allows us to improve our services if you feel we haven’t met your needs. It also allows us to feel happy that we have provided you with quality care. We strive to make every visit a positive one. If for any reason you are not happy with our service please let us know. Our Practice Manager would love to hear from you. If there has been a serious incident or misconduct that you feel we are unable to adequately address, please contact Health and Community Services Complaints Commissioner on 08 8226 8666 or http://www.hcscc.sa.gov.au
Your privacy is extremely important to us. We strictly abide by the current privacy legislation as set down by the Office of the Australian Information Commissioner. We will not relay any information about you, which includes your personal medical history or appointment times unless you give us written permission to do so. We take your privacy very seriously. Feel free to ask us for more information or a brochure or visit https://www.oaic.gov.au for more information
You will find a privacy registration form on our website if you wish to inform us of a family member or friend to have access to your medical history, appointments etc.
Please click on the New Patient Registration tab. Please print and bring this with you to your appointment.
It is the policy of our practice that you are advised of your test results via a follow up appointment. It is requested you make your follow up appointment at your initial visit to avoid lengthy waiting times
SCRIPT REPEATS AND REFERRAL LETTERS
If you are requiring a repeat prescription or renewal of a referral letter, please ensure you make an appointment with your GP.
These requests will not be fulfilled without an appointment.
Due to the strict privacy legislation, we are not able to communicate with our patients via email.
We understand that sometimes you need to speak to your GP over the phone. Our staff will be happy to take a message for you and your GP will return your call as soon as they are free.
If you feel at any time that you are experiencing a life threatening emergency whilst on the phone to any of our staff, please notify of us this. Your call will be placed on a priority status.
IN AN EMERGENCY PLEASE DIAL 000
Your privacy is very important to us.
You can be assured that your personal information will not be shared with a third party without your consent.
Our practice stores all personal information securely. These are accessed by authorised personnel only who have had privacy training and who have signed confidentiality agreements. All staff have national police clearances in place.
We acknowledge that you may need to access your medical records. We require you to request this in writing to the attention of the Practice Manager.
If you require your clinical notes to be transferred from another practice, please speak to our receptionist to arrange a formal authority form. This cannot be completed without your signed authority.
Do you think you may be pregnant?
or have you already received the wonderful news of becoming pregnant?
If this is the case we offer a special personalised service in our clinic called Pregnancy Share Care .
Dr Bryden can not only confirm your pregnancy but can now see your pregnancy through to post natal care.
Share Care allows you to feel comfortable knowing you are regularly visiting with the same doctor as well as building the trust needed to ensure both you and baby are well.
Please call our clinic to arrange a suitable appointment time
Patients will be able to visit our onsite pathology company who will be able to carry out services such as:
This service is available to all patients in our community with results being forwarded directly to your referring GP