About Us

It's important to make sure your family are happy and healthy.  Our doctors and nurses will ensure your family is kept up to date with your essential health needs such as child and adult immunisations, regular health checks, inclusion in national recalls such as pap smear and bowel test screening.

We offer yearly health assessments for patients aged 45-49 years, 75 years and above and for those patients who identify as Aboriginal/Torres Strait Islander.

These assessments are a vital key in ensuring that we keep up to date with your medical needs and are a great medical prevention tool.  These assessments are fully covered by Medicare with no out of pocket expenses.

Other services provided at our clinic include, Mental Health services

Medication reviews

Travel medicine advise

Childrens health

Counselling and Psychology

Podiatry

Dietetics

Iron infusions

Minor surgery

Our standard appointments are 15 mins. If you feel you need  a longer appointment please let our reception staff know when booking.  We are more than happy to accommodate.

If you no longer require your appointment with your GP, please contact us with a minimum of 2 hours notice.  This will allow us to offer this appointment to another patient in need.

**A non-attendance fee may be charged for appointments not cancelled within this time.

We are happy to be able to provide onsite appointments out of regular business hours.  Our doctors may be able to assist you at home if you are a regular patient or if you have a terminal illness.  Please call us for assistance with this.

Our phone number is available to call 24 hours. If our clinic is closed you will be diverted to the Hello Home Doctor locum service.  

It is preferable that you make an appointment however we will endeavour  to see you without one.  Please note priority will be given to those with an appointment unless in a medical emergency.

Doctors consulting at our clinic are independent contractors who may choose to set their own fees; however, they are happy to base their fees on the schedule below.

Please note these fees may differ from one doctor to another.

Our Clinic is happy to bulk bill children under 16 years, Pension and Health Care Card holders Monday to Friday for a standard 15 minute appointment and DVA gold card holders.

Please see our Fees section for further details

Monday - Friday 8am - 6pm:

$38 gap plus Medicare rebate

Weekdays after 6pm, Weekends and Public Holidays:

$49 gap plus Medicare rebate

Adults who are the holder of a current Centrelink pension or health care card: $38 gap plus Medicare rebate.

All procedures and wound care appointments will incur a private fee which cannot be claimed through Medicare.  Your doctor will outline these fees prior to your appointment.

$300 - private afterhours consult when our clinic is closed.  This fee not rebatable from Medicare.

Our Clinic uses the TYRO payment system which means paying your account in full is quick and easy. Your Medicare rebate will immediately be deposited into your bank account before you walk out our doors.

If you are referred to specialists, allied health or for diagnostic services we will endeavor to assist you with their billing fees.

Please note that No accounts will be issued for work injury, motor vehicle claims and pre-employment medicals.  Full Payment is required on the day of your appointment.  

Our Clinic prides itself on treating all people with respect. We respect all cultures from Aboriginal and/or Torres Strait Islander patients to newly arrived migrant residents and tourists.  Please let us know if you have a vision or hearing impairment or if English is not your first language as we can help via translating service.  We appreciate you letting us know if you will be bringing your own translator to your visit.    

We really appreciate your feedback. From time to time we may ask you to complete a survey form or place a suggestion into the suggestion box. Your feedback allows us to improve our services if you feel we haven’t met your needs. It also allows us to feel happy that we have provided you with quality care.   We strive to make every visit a positive one. If for any reason you are not happy with our service please let us know. Our Practice Manager would love to hear from you. If there has been a serious incident or misconduct that you feel we are unable to adequately address, please contact Health and Community Services Complaints Commissioner on 08 8226 8666 or http://www.hcscc.sa.gov.au  

  Your privacy is extremely important to us. We strictly abide by the current privacy legislation as set down by the Office of the Australian Information Commissioner. We will not relay any information about you, which includes your personal medical history or appointment times unless you give us written permission to do so. We take your privacy very seriously. Feel free to ask us for more information or a brochure or visit https://www.oaic.gov.au for more information       

You will find a privacy registration form  on our website if you wish to inform us of a family member or friend to have access to your medical history, appointments etc.

Please click on the New Patient Registration tab. Please print and bring this with you to your appointment.

It is the policy of our practice that you are advised of your test results via a follow up appointment. It is requested you make your follow up appointment at your initial visit to avoid lengthy waiting times  

SCRIPT REPEATS AND REFERRAL LETTERS

If you are requiring a repeat prescription or renewal of a referral letter, please ensure you make an appointment with your GP.      

These requests will not be fulfilled without an appointment.

Due to the strict privacy legislation, we are not able to communicate with our patients via email.

We understand that sometimes you need to speak to your GP over the phone. Our staff will be happy to take a message for you and your GP will return your call as soon as they are free.  

If you feel at any time that you are experiencing a life threatening emergency whilst on the phone to any of our staff, please notify of us this.  Your call will be placed on a priority status.  

IN AN EMERGENCY PLEASE DIAL 000

Your privacy is very important to us.

You can be assured that your personal information will not be shared with a third party without your consent.

Our practice stores all personal information securely.  These are accessed by authorised personnel only who have had privacy training and who have signed confidentiality agreements.  All staff have national police clearances in place.

We acknowledge that you may need to access your medical records.  We require you to request this in writing to the attention of the Practice Manager.

If you require your clinical notes to be  transferred from another practice, please speak to our receptionist to arrange a formal authority form.  This cannot be completed without your signed authority.

Waking up to a sick child is distressing especially if you can't access a doctors appointment.

To alleviate this problem we have created a walk in children's clinic.

This clinic runs Monday to Friday with 2 sessions per day

9.00am - 10.00am

&

2.00pm - 3.00pm

(** There may be times where we are unable to run this service due to doctors being away on leave or sick, so we suggest you ring us prior to attending**)

This clinic is a walk in children's clinic for children aged between 0 & 10 years old who are sick on the day 

eg ear infection, gastro, bad cold.

Please be aware this is not designed for ongoing medical issues.

Please note that you are unable to request the doctor of your choice.

As this is a walk-in service, your child will be seen by the next available GP

Your child will be triaged and waiting times may apply.

Care Outside Normal Opening Hours Arrangements: 

For care outside of our practices normal opening hours, please call our number on 7127 1566.  You will be diverted to our afterhours team at Hello Home Doctor. Alternatively, you can call them direct on

 134 100 or book online at https://hellohomedoctor.com.au/ 

If you choose to have the services of one of our GPs in the afterhours period, a private, non-rebatable fee of $300 applies.  Payment of this fee is required prior to the consult commencing.

Alternatively, you may opt to use the services a locum GP who will gladly bulk bill this visit.